FAQ's

ORDER QUESTIONS

How can I tell if my order shipped?
Once your order has been processed for shipping, you will receive an email notification containing shipping details and a tracking number.  Orders typically ship within 1-3 business days of order placement.

When will my order ship?
We do our best to process and ship all orders within 1-3 business days of order placement, excluding weekends and holidays.   Processing time is subject to item availability, so we recommend checking each item’s individual page for more information on its availability. Once your order ships, you will receive a shipment notification via email.

How can I cancel or make changes to my order? 
To cancel or make changes to the items in your order, please contact customer service at hello@getphils.com, however please note that once an order has begun processing, we are unable to make any changes or cancellations.

What do I do if my order never arrived?
Please contact customer service at hello@getphils.com for further assistance.

How can I apply a discount code to my order?
After adding items to your cart, click the shopping cart link on the top right of the site to go to your shopping cart.  During the checkout process, you will have the opportunity to enter your discount code in the “discount code” box to apply the code to any applicable items in your cart.

What do I do if an item is missing, damaged or incorrect in my shipment?
Please contact customer service at hello@getphils.com or 877-55-PHILS so that we can further assist you.

Why does the ingredient list on the product I received vary from what is listed on the website?

In an effort to continually provide the safest and most effective personal care products available, we occasionally make small adjustments to our formulas. Any ingredient changes are consistent with our ingredient philosophy and are always vegan, plant based and cruelty-free.

 

What are my payment methods do you accept? 
We currently accept the following forms of payment: Mastercard, Visa, American Express and Discover Card. If you do not see your specific payment method in the dropdown menu at checkout, we do not accept that method of payment at this time.  Please note that we only accept credit cards with a valid U.S. billing address. We do not accept any international payment methods at this time.

 

PRICING & BILLING

When will my credit card be charged?
Your credit card will be charged within 24 hours prior to shipment of your item(s).   Depending on your bank, you may see a preauthorization placed on your account during the time of purchase.

Why do I have to pay sales tax?
Sales tax is charged on certain orders as required by law and depends on your specific location.

What do I do if I have questions regarding charges on my credit card?
Please contact customer service at hello@getphils.com for assistance.

When will my return credit appear on my account?
Credits typically take 7-10 business days from the time we receive your return items at our warehouse. Please note that all returns must be pre-authorized by our customer service department prior to shipment.  We are not responsible for any shipments that are not preauthorized by our customer service.

 

 

TERMS & CONDITIONS

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. 
All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Phil’s. The collective work includes works that are licensed to Phil’s. Copyright 2023, PLASTIC FREE PLANET LLC ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Phil’s or purchasing Phil’s products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Phil’s or to purchase Phil’s products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Phil’s. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks
All trademarks, service marks and trade names of PHIL’S used in the site are trademarks or registered trademarks of Plastic Free Planet, LLC.

Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, PHIL’s disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Phil’s does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Phil’s does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability
Phil’s shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Phil’s has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you. All packaging pictures shown are for illustration purpose only. Actual products that ship may vary due to product packaging updates.

Typographical Errors
In the event that a Phil’s product is mistakenly listed at an incorrect price, Phil’s reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Phil’s reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Phil’s shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Phil’s without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice
Phil’s may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Phil’s.

Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of Florida, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Phil’s products) shall be in the state or federal courts located in Fort Lauderdale, Florida. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Phil’s products) must be commenced within one (1) year after the claim or cause of action arises. Phil's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Phil’s may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Phil’s or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
Phil’s does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Phil’s is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Phil’s reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Phil’s in its sole discretion.

Indemnification
You agree to indemnify, defend, and hold harmless Phil’s, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, Phil’s may link to sites operated by third parties. However, even if the third party is affiliated with Phil’s, Phil’s has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Phil’s. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Phil’s seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).