How can I tell if my order shipped?
Once your order has been processed for shipping, you will receive an email notification containing shipping details and a tracking number.  Orders typically ship within 1-3 business days of order placement.

When will my order ship?
We do our best to process and ship all orders within 1-3 business days of order placement, excluding weekends and holidays.   Processing time is subject to item availability, so we recommend checking each item’s individual page for more information on its availability. Once your order ships, you will receive a shipment notification via email.

How can I cancel or make changes to my order? 
To cancel or make changes to the items in your order, please contact customer service at hello@getphils.com, however please note that once an order has begun processing, we are unable to make any changes or cancellations.

What do I do if my order never arrived?
Please contact customer service at hello@getphils.com for further assistance.

How can I apply a discount code to my order?
After adding items to your cart, click the shopping cart link on the top right of the site to go to your shopping cart.  During the checkout process, you will have the opportunity to enter your discount code in the “discount code” box to apply the code to any applicable items in your cart.

What do I do if an item is missing, damaged or incorrect in my shipment?
Please contact customer service at hello@getphils.com or 877-55-PHILS so that we can further assist you.

Why does the ingredient list on the product I received vary from what is listed on the website?

In an effort to continually provide the safest and most effective personal care products available, we occasionally make small adjustments to our formulas. Any ingredient changes are consistent with our ingredient philosophy and are always vegan, plant based and cruelty-free.


What are my payment methods do you accept? 
We currently accept the following forms of payment: Mastercard, Visa, American Express and Discover Card. If you do not see your specific payment method in the dropdown menu at checkout, we do not accept that method of payment at this time.  Please note that we only accept credit cards with a valid U.S. billing address. We do not accept any international payment methods at this time.



When will my credit card be charged?
Your credit card will be charged within 24 hours prior to shipment of your item(s).   Depending on your bank, you may see a preauthorization placed on your account during the time of purchase.

Why do I have to pay sales tax?
Sales tax is charged on certain orders as required by law and depends on your specific location.

What do I do if I have questions regarding charges on my credit card?
Please contact customer service at hello@getphils.com for assistance.

When will my return credit appear on my account?
Credits typically take 7-10 business days from the time we receive your return items at our warehouse. Please note that all returns must be pre-authorized by our customer service department prior to shipment.  We are not responsible for any shipments that are not preauthorized by our customer service.




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Phil’s shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Phil’s has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you. All packaging pictures shown are for illustration purpose only. Actual products that ship may vary due to product packaging updates.

Typographical Errors
In the event that a Phil’s product is mistakenly listed at an incorrect price, Phil’s reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Phil’s reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Phil’s shall issue a credit to your credit card account in the amount of the incorrect price.

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These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Phil’s without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

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